For one-time cleanings, we understand that plans can change. We require a minimum of 48 hours advance notice for rescheduling or cancellation to avoid a 50% cancellation charge. If rescheduling or cancelling with less than 24 hours notice, we’ll do our best to accommodate your request, but reserve the right to charge for the full amount of the service if cancelled.
For recurring cleanings, we ask for a minimum of 24 hours notice for rescheduling. If you need to reschedule or skip a recurring cleaning with less than 24 hours but more than 3 hours notice, we reserve the right to charge a $50 fee. If rescheduling with less than 3 hours notice, we’ll attempt to reschedule, but reserve the right to charge for the full price of the service.
In the event of cancellations and lockouts (when we arrive at the property and are unable to gain access), we reserve the right to charge for the full cost of the scheduled service. We appreciate your understanding and cooperation in these matters.