Frequently Asked Questions
Have questions about our cleaning services? Find helpful answers about scheduling, pricing, and service options.
Understand Our Services & How We Operate
Are your cleaning technicians employees or subcontractors?
Yes, all our cleaning technicians are employees of our company. Rest assured, each employee has undergone rigorous screening and extensive background checks to ensure your peace of mind.
Are you a franchise?
We’re not a franchise, but we take pride in our professionalism. Our company operates independently, allowing us to offer customized services tailored to your needs. Additionally, you’ll find that our prices are often slightly lower than those of franchise operations.
Do you do background checks?
Absolutely, ensuring your peace of mind is paramount to us. We understand the importance of being able to trust the service workers you invite into your home. That’s why we conduct meticulous background checks and screenings on all our employees, so you can feel confident and secure with our team.
Does your staff speak English?
Yes, fluency in English is a requirement for all our employees. This ensures effective communication and allows us to provide customized cleaning services tailored to our clients’ needs. Unlike numerous services that utilize unauthorized labor, we prioritize legality and security. It’s crucial to engage with a legitimate service provider for your peace of mind.
Do I need to sign a contract?
No, there’s no need to sign a contract with us. Refer to our rescheduling and cancellation policies via this link, designed to provide you with flexibility while outlining specific standards for advance notice and associated charge.
However, we do offer a fantastic DISCOUNT program for our Pre-Paying VIPs, providing significant savings on every cleaning. When you hire us, you’ll only need to sign our non-solicitation agreement and commit to on-time payment. We believe in making our services convenient and beneficial for you.
What about my pets?
We adore pets, and we’ll care for them as if they were our own. Your special instructions regarding your pets are carefully noted on our work orders, ensuring that our cleaning technician understands your preferences. If you have a pet that may be unsettled by people in the home, we kindly request that you safely confine them while our technician is diligently at work. Your pets’ comfort and safety are important to us!
Do I need to be home for this service?
No, it’s not necessary for you to be present during our service. Many of our clients entrust us with a key and their alarm code for seamless access. Rest assured, our employees undergo thorough screening and training to ensure professionalism and reliability. Your security and trust are paramount to us, and we handle your property with the utmost care and respect.
Who provides the cleaning products and equipment?
We bring our own high-quality cleaning products, carefully selected for safe use on all surfaces, including marble, granite, and other natural stones. We strive to use the most environmentally friendly products whenever possible; however, for tougher dirt and grime buildup, we may need to use stronger cleaners to ensure the job is done right. To minimize cross-contamination, we typically use your vacuum during our visit (though we carry a backup if needed), and we always change out mop heads and cleaning cloths between homes. Additionally, we have backup equipment and supplies available to meet any unique cleaning needs, ensuring a thorough and hygienic cleaning every time.
Are my things safe with your employees?
Ensuring the safety and security of your belongings is paramount to us. We meticulously conduct criminal background checks on every prospective employee, verify job history, and perform employment verifications as part of our thorough hiring process. With our outstanding track record of quality hiring and low employee turnover, we’ve earned a reputation as one of the most trustworthy and reliable services in the industry. Your safety and peace of mind are at the forefront of our business priorities.
Do I need to tip your employees?
Tipping our employees is not mandatory, but it’s always greatly appreciated, especially for exceptional service
What if I need to change my day of service?
If you need to change your scheduled day of service, simply inform us, and we’ll make every effort to accommodate your request. Our team is flexible and ready to adjust our schedule to meet your needs
Why are some services cheaper than others?
The truth is, while some services may appear cheaper upfront, the long-term costs can be significant. Investing in a professional cleaning service ensures quality and peace of mind. Cheaper alternatives often require you to find, vet, and manage individual cleaners, in addition to supplying cleaning materials and handling payroll taxes. Despite claims of being independent contractors, the IRS often disagrees, leaving you liable for federal withholding taxes and labor law compliance. The risks outweigh the initial savings, particularly if the cleaner is undocumented or employs undocumented workers. Non-professional cleaners not only jeopardize your legal compliance but also tarnish the reputation of the cleaning industry. Your time and peace of mind are worth investing in a reputable and professional service. For more information on the tax burden when hiring an independent cleaning person, please click here.
When will my house be cleaned?
You have the flexibility to choose the day and time that works best for you. We offer cleaning services Monday through Friday between 8:00 a.m. and 5:00 p.m. You can select either an arrival time between 8:00 and 8:30 a.m. or between 11:00 a.m. and 1:00 p.m. Our goal is to respect your schedule, so you’re not left waiting around all day for us to arrive. Your convenience is important to us!
Do you pay for referrals?
Yes, indeed! We value and thrive on referrals, and we’re more than generous when you spread the word. You can earn $50 towards your next cleaning for each referral you send our way who signs up for one of our services. Plus, for referrals that sign up for recurring cleaning, we’ll double the reward to $100! With enough referrals, you could even enjoy all your cleanings for FREE! Want to learn more about our Referral Reward Program? Click here for details.
How long have you been in business?
While our cleaning company started in 2024, our roots in the area go back to 1996. While we’ve just launched this business, our commitment to serving our community with excellence and dedication remains steadfast. We bring years of experience and a deep understanding of our local area to every service we provide.
What methods of payment do you accept?
For your convenience, we accept Visa, Mastercard, Discover, Venmo and PayPal.
When do I pay for cleaning?
For one-time cleanings, payment is required at the time of booking. For recurring services, payment is due on the day of service, you can pay via the link in the emailed invoice or you can have your credit card conveniently charged automatically. For move out and one time services, your full payment is required to confirm your spot on our calendar. For any services over $500, a 50% deposit is required to confirm your appointment on the schedule.
Being there when we say we will is important to us, and we reserve a dedicated time and team for each customer. You may make changes or cancellations up to 24 hours before your scheduled service. We always do our best to work around your schedule whenever possible. Cancellations made less than 24 hours in advance will incur a $70 cancellation fee. For services over $500, cancellations with less than 24 hours’ notice will forfeit the deposit. If we arrive for a scheduled appointment and cannot access your home, you will be charged the full cost of the visit.
Your satisfaction and our commitment to reliable service are our top priorities.
What if I have to skip or reschedule a cleaning?
For one-time cleanings, we understand that plans can change. We require a minimum of 48 hours advance notice for rescheduling or cancellation to avoid a 50% cancellation charge. If rescheduling or cancelling with less than 24 hours notice, we’ll do our best to accommodate your request, but reserve the right to charge for the full amount of the service if cancelled.
For recurring cleanings, we ask for a minimum of 24 hours notice for rescheduling. If you need to reschedule or skip a recurring cleaning with less than 24 hours but more than 3 hours notice, we reserve the right to charge a $50 fee. If rescheduling with less than 3 hours notice, we’ll attempt to reschedule, but reserve the right to charge for the full price of the service.
In the event of cancellations and lockouts (when we arrive at the property and are unable to gain access), we reserve the right to charge for the full cost of the scheduled service. We appreciate your understanding and cooperation in these matters.
What if I am not satisfied?
We stand by the quality of our work with a 100% satisfaction guarantee. If for any reason you’re not satisfied, simply let us know, and we’ll return within 24 hours to re-clean any areas that didn’t meet your expectations. Your satisfaction is our priority, and we’re committed to ensuring you’re delighted with our service.
Flexible Scheduling to Fit Your Needs
You can choose the day and time that works best for your schedule. Our cleaning services are available Monday through Friday between 8:00 a.m. and 5:00 p.m., with arrival windows at either 8:00-8:30 a.m. or 11:00 a.m.-1:00 p.m. While we strive to arrive at your scheduled time, please note that our technicians’ arrival times can sometimes be influenced by the needs of previous clients. If your technician’s arrival will be more than 30 minutes before or after the scheduled time, we’ll notify you promptly. Your convenience and satisfaction are our priorities!