Terms and Conditions

By hiring and using our services, you confirm that you have read, understood, and agree to the following terms. As our valued client, you are responsible for full payment, maintaining communication, upholding this agreement, and following our satisfaction guarantee procedures. Maid Pure Cleaning Services, LLC does not recognize third-party involvement in our agreements.

To enhance your experience, we may occasionally update these terms or policies. Changes will take effect upon posting, unless otherwise specified. If a change impacts your scheduled cleaning services, we will notify you via the email address on file. Continuing to use our services after any changes will be considered as agreement to the revised terms.

Maid Pure Cleaning Services (MPCS) invests considerable time, energy, and resources into screening, hiring, and training our employees. To maintain the high level of service you expect, we kindly ask clients to avoid any solicitation of our staff for private hire.

• By agreeing to this policy, you acknowledge a $3,500 fee will be charged if you hire an MPCS cleaning technician for private work outside of our services.
• Soliciting an MPCS employee for private hire will result in the immediate termination of your service, forfeiture of any unused gift cards, and the imposition of the $3,500 fee.
• You agree that MPCS employees may not enter into a work relationship with you for one full year after ending their employment with MPCS.

MPCS provides residential and commercial cleaning services but does not offer carpet cleaning, move furniture, clean up pet messes, or handle biohazard situations. Additionally, we cannot service homes with live pests or unsafe environments (e.g., hoarding situation, aggressive pets or people, active construction).

• We do not remove pet messes or biohazard material (e.g., urine, feces).
• Furniture will not be moved due to liability reasons. We clean all reachable fixtures and appliances as they are and use extendable dusters for those beyond reach.
• Water and electricity are usually required for our full services. If we arrive on-site and these are unavailable without prior notice, we will do what we can and the full service fee will be charged. If the electricity leads to an unsafe heat environment for our technicians we will be unable to clean and the full service fee will be charged.

We treat every home with the utmost care, and while our cleaning professionals are trained to be careful, accidents may happen.

• If any damage occurs, please notify us within 48 hours of your cleaning. Please include photos of the issue in your communication if possible. We will make every effort to resolve the issue as quickly as possible.
• MPCS is not responsible for pre-existing damage, items not properly secured, or any fragile/antique items not disclosed to us in advance.
• Our cleaning technicians may take pictures to submit to the office of prior existing damage or accidental damage for documentation.
• We are not liable for damage to any item improperly installed (e.g., shelving, blinds, mirrors) or for any damage beyond our control, including wear and tear.

We understand that schedules change. If you need to skip, reschedule, or cancel your service, please review our policy:

• Cancellations: Cancellations made within 24 hours of a scheduled service will incur a $70 cancellation fee.
• Skipping Services: If you skip a recurring service, we will need to adjust the pricing for your next visit based on the time between cleanings and the condition of your home. (Weekly will be charged a bi weekly rate, bi weekly will be charged a monthly rate, etc.)
• Rescheduling: Please give us at least 48 hours’ notice for any rescheduling to avoid charges. Frequent rescheduling may result in a rate adjustment.

Payments for all services are due on the day of the cleaning.

• Deposits: For large or first-time cleanings, we may require a 50% deposit, payable when booking.
• Move Out and One Time cleanings: These must be paid in full at the time of booking to confirm your spot on our calendar.
• Payment Methods: We accept credit cards, and electronic payments. Payment is due in full on the day of service. You may tip in cash or via credit card and we thank you for your generosity. Please know that our technicians receive 100% of their tips.
• Late Payments: A late fee of $25 will be applied if payment is not received within 2 days of the service date.

If our team cannot access your home at the scheduled time, a lockout fee will apply.

• Lockout Fee: A lockout fee of $100.00, will be charged if we cannot access your home within 15 minutes of arrival for any reason (i.e. keys not being provided or security systems not being deactivated and/or no one to let us into the property).
• Client Responsibility: It is your responsibility to ensure access to your home. If we are locked out, you will be billed for the lockout fee.

Our quotes are based on the information provided during the initial assessment.

• In-Home Estimate: We are always happy to provide a quote over the phone, however we recommend an in-home estimate for a most accurate quote, as additional cleaning needs may be identified.
• Scope Adjustments: If we encounter additional cleaning needs beyond the original scope, we will contact you to discuss potential adjustments to time and cost.

We provide a two-hour arrival window for your scheduled cleaning.

• Scheduling: We do our best to accommodate preferred time slots; however, for cleanings beginning after 8:30 AM we cannot guarantee specific arrival times.
• Delays: If our team encounters a delay, we will notify you as soon as possible.

Your satisfaction is our priority, and we stand by our 100% satisfaction guarantee.

• Requests for Re-Cleans: If you are not satisfied with an area, please contact us within 24 hours. We will return within 48 business hours to address the issue, free of charge.
• Conditions for Re-Cleans: Re-clean requests must fall within the original scope of work and cannot include areas or tasks that were not part of the initial service.

We understand that sometimes you may want to add an extra service on the day of your cleaning. If you’d like to request an add-on directly with your cleaning technician, please be aware that:

• Technician Availability: Our technicians will do their best to accommodate same-day requests if their schedule allows, but this cannot be guaranteed. If you want to be sure, it is best to call the office to add on the service so that we can adjust their schedule accordingly.
• Billing Process: We encourage you to call our office in advance to add these services so they can be included on your invoice for that day. However, if the service is added by request to the technician and they have the time to complete it, the technician will notify our office so that we can ensure accurate billing.
• Invoicing: Requesting these services of a technician is agreeing to the identified charge listed below. The cost of same-day add-on services will either be included in your invoice for that day’s service or billed separately, depending on the circumstances.

Thank you for helping us maintain efficient scheduling and accurate invoicing by notifying our office of any add-ons in advance whenever possible.

Our goal is to provide a cleaning experience tailored to your needs. If you’d like to add tasks beyond the scope of our regular cleaning, the following add-on services are available for an additional fee.