Do I need to be home during the cleaning service?
It’s entirely up to you! You can be home during the cleaning, or provide us with instructions for access if you prefer to be away. Rest assured, our team is professional and respectful of your property.
Read MoreWhat happens if I need to cancel or reschedule?
We understand that plans can change. You can cancel or reschedule by contacting us at least 24 hours before your appointment to avoid any fees.
Read MoreAre your cleaners insured and background-checked?
Yes, all our staff members are carefully screened, background-checked, and fully insured to ensure the safety and satisfaction of our clients.
Read MoreHow do I schedule a cleaning appointment?
You can book a service by calling us directly, using our online scheduling tool, or sending an inquiry through our website. We recommend booking in advance to secure your preferred time.
Read MoreDo you bring your own cleaning supplies?
Yes, our team comes fully equipped with high-quality cleaning products and tools. We also offer the option of using non-toxic, eco-friendly products upon request.
Read MoreWhat if I’m not satisfied with the service?
Customer satisfaction is our top priority. If you are not fully satisfied with the cleaning, please contact us within 24 hours, and we will return to address any issues at no extra charge.
Read MoreCan I cancel or reschedule my appointment?
Yes, you can cancel or reschedule your appointment with at least 24 hours’ notice. Cancellations made within less than 24 hours may be subject to a cancellation fee.
Read MoreAre your cleaners insured and background-checked?
Yes, all of our cleaners are thoroughly background-checked, trained, and fully insured to give you peace of mind.
Read MoreHow often should I schedule cleanings?
Do I need to be home during the cleaning?
No, you do not need to be home while we clean. Many clients choose to provide us with a key or a way to access the home. Rest assured, your home is in safe hands with our trusted team.
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